Problem Report Form

Info Center/SIS

Library Database Problem Report Form

Unable to connect to a database? Getting an Error Message?
This form will be sent to: Teresa Kellett at RIT Wallace Library. In addition, Teresa can be reached by telephone Monday - Friday, 8:00am - 3:30pm (EST) at 585.475.2597. Each request for help will be acted on as quickly as possible and the sender will receive a personal response back on the status/solution. If your question is not about a difficulty you're experiencing in using the library's systems but rather a question about searching library databases and interpreting your results you may want to use the "Ask - Electronic Reference Service" form or "ONE2ONE Live Reference Service" or call the Reference Desk at 585.475.2563

Your Name: (required)	Your e-mail address: (required)	Your phone:

I am connecting from: my home computer my work computer other

My computer is a : PC Macintosh

My web browser: Firefox Internet Explorer (IE) other

Are cookies enabled in your browser's preferences? Yes No Not sure Check to see that your browser is set to accept cookies -- the proxy server and many databases require cookies. Click here to see how to enable cookies.

How are you connecting? On campus from office, labor other computer connected to the RIT network RIT Dial IP Off-campus network connection: Road Runner, Frontiernet, AOL, ATT, etc.

If off-campus connection, who is your Internet Service Provider (ISP)?

Were you prompted to input your RIT account username/password? Yes No Use of library databases is restricted to current RIT students, faculty and staff. Have questions about your RIT account? Computer accounts are managed by ITS. Click here for ITS Help and other info.

Is this the first time you've ever used your RIT DCE username/password? Yes No BEFORE USING YOUR RIT ACCOUNT FOR THE FIRST TIME YOU MUST LOG ON AND change your RIT account password.

Are you a registered Distance/Online Learning student? Yes No An RIT computer account is needed to access library databases remotely--this is NOT the same as your FirstClass account. Your RIT account is e-mailed to your FirstClass account the week before the first day of classes. If you are unsure about your RIT account contact either Online Learning at 1.800.CALL.RIT (225-5748).

If you get an ERROR message please "cut and paste" the text of here: The database ERROR message I get is: Also please "cut and paste" the URL (address) of the error message: The web address of the error message is:

Any additional information that could assist us in solving this problem?
Thank you--we will be in touch with you shortly. Please or

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