Claims Returned Procedure

RIT Library takes care to ensure we accurately check-in the books you borrow:

• We retrieve books from the locked bookdrops and from the secured desk bin throughout the day and evening.
• A trained staff member scans the unique barcode of each returned book into our automated computer system.
• Once scanned, the book is automatically and immediately removed from your account.
• To double-check our work we rescan each book before it is reshelved in its proper place.
• We continuously track our accuracy rate. Our check-ins are 99% error free.

Claims Returned Procedure

1. Fill out a Claims Returned Form and give it to a circulation assistant.
2. Please be sure to fill in either your phone number or email address so we can easily contact you.
3. We will search for your book in the library within 24 hours.
4. If we do find your book, I will immediately contact you.

1. Your book will be added to our search list.
2. Our trained staff will search for your book for 6 months.
3. We will put a message in your account allowing you to continue use of your library privileges.
4. You will still receive overdue notices from us during the search; you can ignore them -- they are automatically issued by our computer system.
5. If we locate your book at any time during the search, you will be contacted and we will resolve the issue at that point.
6. If the book is not located after 6 months, you will be contacted and we can discuss the options we have in resolving the situation.

* Please be aware that any fines accrued due to late return of library material or lost library material will result in a block on your student account. This can prevent receipt of diplomas, transcripts, and other important documentation. Please cooperate with us to resolve this situation and avoid any complications with your account. If you have any further questions or comments on this procedure, please feel free to contact Laura DiPonzio Heise at any time.